For Event Organisers
Does tickets.org.au charge for free events?
What are the costs involved when setting up my account?
There are no set up costs, no minimum sales, no ongoing commitments. Please refer to our Pricing page
What are the payment options?
How and when do I get my tickets sales revenue?
Tickets.org.au uses Stripe as the secure payment gateway for credit and debit card payments. You will need to create a Stripe account and link it to your tickets.org.au account – we walk you through all this as you set up your organisation. Once your account is linked, when a ticket is booked using a credit card the money comes into your bank account within 2 days. You have the option to change how often the money is transferred (i.e. weekly, monthly, after your event) via your Stripe account.
You can also give your customers the option to pay via direct debit. If this is something you’d like to offer, send us an email at email@example.com and we’ll kickstart the process for you.
Why are you so much cheaper than other ticketing providers?
You noticed! We pride ourselves on being a cost-effective option compared to the big providers. Firstly, we created tickets.org.au with not-for-profits in mind, hoping to meet a need for simple, streamlined, flexible software without the bells and whistles that are often not needed. Secondly, we are a no-frills digital business, we choose not to invest in expensive physical assets and put all our energy into employing great people and creating a great system.
Who pays the credit card and ticket fees?
You can either budget to cover the fees yourself – you can find all applicable fees on our pricing page – or pass them on the ticket purchaser. As you set up your event, in the event details, simply select from the drop down menu under ‘Fees for when paying…’ to allocate who pays what. Check out our Event Setup help page for a step by step run through.
Does it take long to set up my account?
No, it only takes a few minutes to set up your tickets.org.au account. It’s easy and we’re here to help if you need it. For step by step instructions check out this page.
Do my attendees have to make an account with tickets.org.au?
How do I turn my registration website on/off?
On the event details page there is a heading that says ENABLE SALES and under that it says AVAILABLE FOR PURCHASE with a toggle bar. Make sure this is turned on when you are ready to sell tickets. You also get to choose the dates the tickets are availalbe for purchase.
How long before the event will the tickets go offline?
That depends on the date you selected on the EVENT TICKET TYPE page. This can be edited by you at any time. They will be available until 11.59pm Australian Eastern Standard Time on the date you choose.
How do I edit or update the details on tickets already purchased?
You have complete access to all the information collected from your guests. If you need to edit or update any tickets already purchased ie change the name of ticket holder, correct a typo etc follow the instructions on this help page.
Can I check my attendees in at the event?
When you are in the EVENT MANAGER section you will see the option to ‘check in’ on the bottom right hand corner of your event. When this is open on a computer or tablet you can search for attendees as they arrive and all it takes is a click of a button to check them in. For step by step instructions, check out this help page.
How do I get help if I need it?
Try our Help Centre first. You’ll find lots of step by step instructions for most things. Otherwise, we are based in Australia and available by chat and email and are happy to help. Click the chat bubble on the bottom right of the screen or email us – firstname.lastname@example.org
Can I share my events page?
Most definitely! Your event will have a unique URL, created by you, which you can share wherever and to whomever you want to – social media, email lists, SMS, your website etc.
Am I able to have printed tickets for my event?
What types of events can I set up through tickets.org.au?
Are there different types of tickets?
You can create any number of ticket options for your event – it’s entirely up to you!
Some examples are general admission tickets, early bird tickets, discounted tickets, free tickets, multi-admission (i.e. family) tickets, multi-day tickets, event parking tickets, etc. The types of tickets is completely customisable to your event.
Can I include special needs such as dietary requirements in the ticket?
Can we limit the number of tickets avaialble?
Yes. You set the number of tickets available for each ticket type. When these volumes are reached the ticket type will be marked as sold out ensuring you cannot oversell tickets to your event.
What is the difference between a discount code and coupon code?
A discount code is entered at the end of purchasing a ticket to make that ticket type cheaper eg. promo10 could be used for 10% off the full price.
A coupon code reveals a new type of ticket available only to people with the code eg. a separate ticket may be used for event volunteers that you don’t want available to everyone. When a coupon code is entered before selecting a ticket type, it will reveal the ticket associated with that code.
Can I check in people when they arrive at my event?
You sure can! We find the best way overall to do this is using a tablet but you can also do so on a computer or smartphone. For a full walkthrough, check out this help page.
How do I edit tickets already purchased?
As the event organiser you are able to access all tickets already purchased to update information, edit details entered or cancel purchased tickets. You can find out more about managing your tickets here.
For Ticket Buyers
Can I purchase a ticket for someone else?
What are the payment options?
I can no longer attend the event, but someone is going to take my place, is that okay?
I can only attend 1 day of a 2 day event, do I have to pay full price?
Did my order go through?
You will receive a confirmation email when you register. If this doesn’t appear within a few minutes, check your spam and junk folders for anything from us – tickets.org.au – some hyper vigilant filters mean we don’t directly hit your inbox. If you still can’t find your confirmation and you’re concerned that your registration/order has not been processed, contact the event organiser who will be able to check.
I’ve tried to pay but it’s not going through.
Double check that all your details have been entered in correctly – it’s so easy to make a typo or miss a number (we’ve all been there). If it’s still not working, please contact us and we would be happy to help.
I can no longer attend the event, am I able to get a refund?
How long will my refund take to process?
Refunds will be made by your event organiser and can take between 5-10 business days to reach your account. If it has been 10 days and you still haven’t received your refund, please contact your event organiser.
I accidently registered twice, what do I do?
It happens, don’t stress! Contact your event organiser and they will be happy to help you with this.