Help Centre

Wondering how to do something? Not sure how to make the most of tickets.org.au? Have a look here first. If you can’t find what you need to know, get in touch with us via the chat icon or send us a message at support@tickets.org.au

Getting Started

Set Up an Organisation

Ready to host an event? You’ll need to set up an organisation to sell tickets from first.

Set up Direct Debit Payments

Not everyone wants to use a credit or debit card for online purchases. You can also receive payments via direct debit.

Connect to Mailchimp

How to sync your event data to your Mailchimp account

Mailchimp Integration

What we sync and your repsonsibilites

Set Up a New Event

Have an organisation set up and are ready to set up a new event and start selling tickets? Let’s go!

Setting up Ticket Questions

How to get the best out of your ticket questions.

Passing on Fees

So you’d like to pass the fees onto your attendee, this is how you do it!

Communicating with Customers

Making the most of your custom text boxes and more!

My Events

Manage Orders

As the event organiser you can access orders already placed and update details, cancel tickets etc.

Edit an Existing Event

Already have an event set up but need to edit details, add more tickets or extend selling time? Here’s how.

Connect to Mailchimp

Sync your event data to your Mailchimp account

Passing on Fees

So you’d like to pass the fees onto your attendee, this is how you do it!

Communicating with Customers

Making the most of your custom text boxes and more!

Check in People at Your Event

Using the check in function helps you keep track of who has arrived at your event.

Setting up Ticket Questions

How to get the best out of your ticket questions.

Customising Tickets to Your Event

Set up your tickets to suit your event.

Discount Codes vs Coupon Codes

What’s the difference and which one should I use?

Deleting Data

Access, update and delete Event, Organisation and personal data

People & Roles

Allocating Ticket Managers

Ticket managers have access to specific ticket/s to an event and can view and manage the details for those tickets only.

I’m a Ticket Manager – now what?

Not sure how to make the most of your new-found ticket managing power?

Check in People at Your Event

Using the check in function helps you keep track of who has arrived at your event.

Managing Attendee Data

Get the most out of the information you collect.