FAQ’s

There are no set up costs, no minimum sales, no ongoing commitments. Please refer to our Pricing page 

Tickets.org.au uses Stripe as the secure payment gateway for credit and debit card payments. You will need to create a Stripe account and link it to your tickets.org.au account – we walk you through all this as you set up your organisation. Once your account is linked, when a ticket is booked using a credit card the money comes into your bank account within 2 days. You have the option to change how often the money is transferred (i.e. weekly, monthly, after your event) via your Stripe account.

You can also give your customers the option to pay via direct debit. If this is something you’d like to offer, send us an email at support@tickets.org.au and we’ll kickstart the process for you.

You noticed! We pride ourselves on being a cost-effective option compared to the big providers. Firstly, we created tickets.org.au with not-for-profits in mind, hoping to meet a need for simple, streamlined, flexible software without the bells and whistles that are often not needed. Secondly, we are a no-frills digital business, we choose not to invest in expensive physical assets and put all our energy into employing great people and creating a great system.

You can either budget to cover the fees yourself – you can find all applicable fees on our pricing page – or pass them on the ticket purchaser. As you set up your event, in the event details, simply select from the drop down menu under ‘Fees for when paying…’ to allocate who pays what. Check out our Event Setup help page for a step by step run through.

On the event details page there is a heading that says ENABLE SALES and under that it says AVAILABLE FOR PURCHASE with a toggle bar. Make sure this is turned on when you are ready to sell tickets. You also get to choose the dates the tickets are availalbe for purchase.

That depends on the date you selected on the EVENT TICKET TYPE page. This can be edited by you at any time. They will be available until 11.59pm Australian Eastern Standard Time on the date you choose.

You have complete access to all the information collected from your guests. If you need to edit or update any tickets already purchased ie change the name of ticket holder, correct a typo etc follow the instructions on this help page.

When you are in the EVENT MANAGER section you will see the option to ‘check in’ on the bottom right hand corner of your event. When this is open on a computer or tablet you can search for attendees as they arrive and all it takes is a click of a button to check them in. For step by step instructions, check out this help page.

Try our Help Centre first. You’ll find lots of step by step instructions for most things. Otherwise, we are based in Australia and available by chat and email and are happy to help. Click the chat bubble on the bottom right of the screen or email us – hello@tickets.org.au

You can create any number of ticket options for your event – it’s entirely up to you!

Some examples are general admission tickets, early bird tickets, discounted tickets, free tickets, multi-admission (i.e. family) tickets, multi-day tickets, event parking tickets, etc. The types of tickets is completely customisable to your event.

Yes. You set the number of tickets available for each ticket type. When these volumes are reached the ticket type will be marked as sold out ensuring you cannot oversell tickets to your event.

A discount code is entered at the end of purchasing a ticket to make that ticket type cheaper eg. promo10 could be used for 10% off the full price.

A coupon code reveals a new type of ticket available only to people with the code eg. a separate ticket may be used for event volunteers that you don’t want available to everyone. When a coupon code is entered before selecting a ticket type, it will reveal the ticket associated with that code.

You sure can! We find the best way overall to do this is using a tablet but you can also do so on a computer or smartphone. For a full walkthrough, check out this help page.

As the event organiser you are able to access all tickets already purchased to update information, edit details entered or cancel purchased tickets. You can find out more about managing your tickets here.

You will receive a confirmation email when you register. If this doesn’t appear within a few minutes, check your spam and junk folders for anything from us – tickets.org.au – some hyper vigilant filters mean we don’t directly hit your inbox. If you still can’t find your confirmation and you’re concerned that your registration/order has not been processed, contact the event organiser who will be able to check.

Double check that all your details have been entered in correctly – it’s so easy to make a typo or miss a number (we’ve all been there). If it’s still not working, please contact us and we would be happy to help.

Refunds will be made by your event organiser and can take between 5-10 business days to reach your account. If it has been 10 days and you still haven’t received your refund, please contact your event organiser.