Who should pay the fees?

Great question! And one everyone needs to consider.

Obviously, if your guests aren’t paying for your event, there are no fees – win win!

If there is a cost for your event tickets, there will be fees involved. What are they?

Payment Gateway
    • If you’re accepting credit card payments, Stripe is the payment gateway we use and they currently charge 1.75% + 30c per order.
    • If you’re accepting payments via Direct Debit, Pinch is the payment gateway we use and they currently charge 1% + 30c per order.
tickets.org.au fees
    • We charge you 50c per ticket with a cost under $100 and $1 per ticket with a cost of $100 or more.




Ticket cost $50 – paying by credit card

Fees = (Stripe) $0.88 + $0.30 + (tickets) $0.50 = $1.68

Ticket cost $250 – paying by credit card

Fees = (Stripe) $4.38 + $0.30 + (tickets) $0.50 = $5.18



So who pays?

That is entirely up to you, but first, here are some things to consider.

Although most of us have become accustomed to a processing fee being added on to a ticket cost, what’s your experience when you go to pay for an event and then realise you’re forking out more than you expected?

Think about your guests and work out the cost of fees being added on.  Then take a look at your budget and see if you can absorb the fees as a cost yourself.

Depending on your organisation and your audience, perhaps you could add a couple of extra dollars onto your own ticket price and pay the fees from your budget.

If that’s not an option for you, you can choose to pass on a portion or all of the fees to your guests. They will see this in their total as a ‘processing’ fee. How to do this is a simple part of your event set up process and we walk you through it here.


Only you can make the best decision for your organisation and your guests. Whichever way you choose to go, we’re here to support you in running your event and wish you every success!